3. Browse Virgin Media Virgin Media Community. . Re: No wall socket. But I have no Virgin Media Wall socket in my - 5405516. . TiVo. Before I unplugged my phone from the wall socket, there was no dial tone so that was what led me to assume that the switchover had happened. But be clear why you need the visit, because if there is no actual fault found with Virgin's own equipment there will be a charge of £25. on a domestic hub you look at the values thus. 0 Kudos Reply. The cables won’t attach to the wall socket which looks mangled. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. Downstairs, the router works perfectly and the wall socket was installed with the arrival of the hub. Tudor. many thanks. Wall socket. (I did this video to help/guide new engineer as I did not find any for my self when I started. on 12-01-2023 10:45. I can only find the TV socket. Explain what needs to be done and book an engineer visit. Subscribe to RSS Feed; Mark Topic as New;. Hi Graham. No wall socket but wire from underneath floorboards. I chose to do self installation, but on installing realised i dont have a wall socket to plug it in to. Learn how to book engineers, reschedule appointments, or cancel appointments with Virgin Media. Rather than pay VM the £25 for a phone extension socket, you could put that money towards some modern cordless phones. 1 if in modem mode] - DON'T SIGN IN, click - click router status [centre of screen] - and post the downstream and upstream figures - to see those press on the grey buttons/boxes labelled - upstream - downstream. 15 March 2021 at 12:49PM. (I did this video to help/guide new engineer as I did not find any for my self when I started. I will pop you a PM across now, please keep an eye. I was told when purchasing the broadband package that fibre was available here and already in use, so am wondering if I'm missing something. First, screw the white cable with the blue tab in the Hub, and then plug in either end of the yellow Ethernet cable. See where this Helpful Answer was posted. I don't have a Virgin wall socket. The "two cables" sound very like a Sky dish install. The metal box in photo 3 looks like a likely contender. Either screw the other end of the white cable directly into the hub, or unscrew the white cable from the wall box & replace with the cable from the quick start kit. You need to go outside and locate the brown or grey omnibox on the wall. The cables won’t attach to the wall socket which looks mangled. QuickStart, set up and connections. The cables from the external box lead to a Bt open reach socket and a blank socket. Virgin Media Community: Broadband: QuickStart, set up and connections: Can't find Wall Socket; Options. Hi mariz2198, thanks for posting and welcome to our community. 0 Kudos Reply. . Account - Cable. and view the images for a range of different wall box options. Turn on your TV and get connected. Don’t plug the power cable into a plug socket yet. Not able to set up my broadband. I'm at the stage where I need to plug the isolator cable into the Virgin Media wall socket. One of the cables comes through my bedroom wall and into the sitting room, right into the set top box. Speed. Thank you for the tel no. We've set up the main 360 TV box downstairs, cabled directly into the Virgin Media wall outlet and via ethernet into the router so we've no issues at all there. Virgin TV 360. Virgin Media; My Virgin Media; Shop; Help; Virgin Media Virgin Media Community. Re: No virgin media wall socket. A photo would be helpful if possible. If you had any further enthusiasm. Been having problems with my landline not working for some time, rang VM and they sent me a Hub 3 to replace the old cable modem I had. Buy Multimedia Sockets at Screwfix. The fact that it has QuickStart means that the house is ready to use Virgin Media and has the wall socket, but I noticed that we do n. Our self kit was delivered today and we don't have a wall socket to plug it into, we've checked everywhere and we only have the old style one where we can't plug our box into. Virgin Media Community. There are two empty wall sockets but the cable doesn’t fit into either. I’ve already cancelled my old BT service and now advised that earliest date for an engineer to come is 26th Jan. but I believe if the system has allowed self install VM has been installed in the past . ThanksThe box and cables may have been removed by the previous occupiers. The wall box may be branded with the logos of an old cable TV company (not VM). If no luck, call the pre-installation and delivery team on 0800 052 1734 explain the problem and request a tech visit to install a socket. However, I've got no media wall socket in the house, and wasn't aware that I needed one! On the outside there is an old telewest box as photo. . • Scroll to the HDMI port you connected the cable to. Hi there @vmcusto1, welcome to our forum and thanks for your post. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. I am going to send you a private message. First, screw the white cable with the blue tab in the Hub, and then plug in either end of the yellow Ethernet cable. Either call t he pre-installation and delivery team on 0800 052 1734, or wait a few days for a member of the forum team to pick this up. 168. You only need to go into modem mode for a few minutes while you run the tests. Stay safe online. Discounts, coupons and cashback: 2019 =. Some of the cables hanging out the wall were cut off after the house improvements. Look outside for a brown or grey VM box on the wall and trace the cable to the inside. I was told when purchasing the broadband package that fibre was available here and already in use, so am wondering if I'm missing something. When the box came, the guide has said to screw the cable into the VM wall socket but the problem is I. 1 ACCEPTED SOLUTION. However, I do not have any of the specified wall sockets available. These are the parts I could find, they were screwed into the end on the coaxial cable. kkd1. 0 Kudos. We have recently returned to virgin media after leaving but I'm worried that the socket may not be safe. All forum topics; Previous topic; Next. Up to speed. I don't work for Virgin Media. in QuickStart, set up and connections 55 minutes ago; No virgin media socket in house in QuickStart, set up and connections an hour ago; Wiring issue in QuickStart, set up and connections yesterday; No Virgin Media wall socket in my apartment in QuickStart, set up and connections yesterday Re: no virgin media wall socket on 16-07-2022 14:04 The same issue is happening to me- just received my QuickStart kit for Hub 3 but can find no Virgin Media wallsocket and only have a virgin media Ethernet port in my wall. the technician came and setup the hub and socket but he said there was no signal and there must be wrong with the underground wire that connects my apartment to the main virgin hub which is some yards away. I ave attached the picture of - 5258910. 2 Install your Broadband Install your Broadband Connect the end of the isolator cable with the black band to the socket marked ‘Wall’ on the connector cables. Hi there. Hi @Gerry9870 thanks for your post here in the Community, although I'm sorry to hear of your concerns raised here about the switchover. No virgin wall socket in my house. 3 weeks ago. Please help. Hi, I've ordered a broadband only package and it said I was applicable for a self install kit. Subscribe to RSS Feed; Mark Topic as New; Mark Topic as Read; Float this Topic for Current User; Bookmark; Subscribe; Mute; Printer Friendly Page; No virgin media wall socket mattz1106. He will drill through into the lounge and connect an internal access point to the brown box on. in Email 10 hours ago; Hi, need to replace my virgin media hub and it's always dropping connection via WiFi in Networking and. Or wait here a day or two for a VM Mod to pick this up. Turn on and start the hub. I've had telewest for a few months now, I have broadband and two set top boxes for the TV. The previous tenant had virgin - 4955543 Hi, I’ve recently moved into a flat & ordered my broadband/tv package and opted for self installation as it advised VM was available however I’ve noticed there is no VM wall socket to connect my router etc to. Other companies had wall sockets with broadband and ethernet, but Virgin media has only broadband one. I'm at the stage where I need to plug the -. Call Customer Services on 0345 454 1111/150 if you have a VM landline or wait two or three days for a VM staff member to get to your post. One works with my existing connection but the other one is just on the wall - 5156775. Tuning in. Hello, I'm a returning customer to Virginmedia and went with the QuickStart option, but I've ran into an issue where I have no broadband or TV. Re: Wall socket. I've just received my virgin broadband kit, with self set up. Plug the cables into the Hub. log into hub3 - 192. But the wall socket, I cannot attach the wall socket with Isolator Cable. Just had the Hub 3 delivered for Quickstart. Virgin Media Community; Broadband; QuickStart, set up and connections; Moving virgin media wall socket; Options. Tudor. Follow these steps to install your virgin Media Broadband, TV and Phone service. I will private message you now. If no luck call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. Hi, I've ordered a broadband only package and it said I was applicable for a self install kit. Hi, I've ordered a broadband only package and it said I was applicable for a self install kit. Virgin media wall socket in QuickStart, set up and connections yesterday; due to be connected in august advice needed in QuickStart,. It may just be a cable rather than an internal wall box. Broadband. Back a step Step 4 Finish connecting and start up the new TV box Push the white cable that was attached to the old TV box,. Cable broadband connects your home to a fibre cabinet in your area. So yes, following many takeovers, this is now your Virgin Media connection. on 17-12-2022 10:39. Im currently staying with family who use BT but wanted to pay for my own internet as i do online gaming and needed a better connection but the wall socket is in use and since i wanted a direct connection i was wondering if its possible to get a VM socket installed into my own room and how i would go about doing that. I'm a Very Insightful Person, I'm here to share knowledge. There’s even no BT wall socket. Hello! I had quick start broadband delivered today after being told our new property could receive VM but when we’ve gone to instal - 5399079. £12. A network adapter – you’ll need this for every computer you want to connect. Mobile Your Account. 0 Kudos. )In this video, I am showing the sta. Virgin Media Community: Broadband: QuickStart, set up and connections: Need Virgin Wall Socket - require "written confirm. New kit has arrived, including a hub, a TV box, a connector cables for both internet and TV, etc. 2. Take a look outside where the incoming cable is. Sign in . It’s not guaranteed it will work in your home. Either extend the disconnection date of your current provider, or put something else in place for the intervening time. Customer since 1993. Good luck . Prior to getting my contract I checked the wall socket and there was a virgin box on the wall with a socket coming from it. 5K. For more information please visit:I'm expecting my kit tomorrow but can't see a wall socket only a phone line box. There’s even no BT wall socket. Volt. However I m not able to find the virgin Media wall socket in my room. Not had any success calling. 150 from a. Same thing happened, and on all the wall phone points. Cable broadband connects your home to a fibre cabinet in your area. Adduxi. Connect the Hub’s power cable with the blue tab. I'm at the stage where I need to plug the isolator cable into the Virgin Media wall socket. Call the pre-installation and delivery team on 0800 052 1734 explain. Networking and WiFi. No Virgin media wall socket. Wire doesn’t fit in to Virgin Media Wall Socket in QuickStart, set up and connections 54 minutes ago; ordered new broadband, cable too short in QuickStart, set up and connections 21 hours ago; Wrong wall socket in Networking and WiFi yesterday; Hub 3 set up in QuickStart, set up and connections yesterdayHi, I ordered a broadband only package and was told my address was applicable for a self install kit. Subscribe to RSS Feed; Mark Topic as New;. This includes TV, Broadband, Wi-Fi Boosters, Phone and Wall Sockets. Call the pre-install team after 8am Monday - Friday & they can arrange a technician to reconnect your socket. So you can either unscrew this one & push on the connector provided in the Quick Start pack. Switched. Hello everyone, I'm trying to setup my Virgin media hub right now and according to the guide, I need to plug my hub into the wall socket. Hi , I received the hub 3 virgin media broadband. There is a special free number to call or wait 2 or 3 days for a VM staff member to get to your post. If digging / drilling / new external & internal cables are required the. Gareth_L. You should see a welcome screen, then the Virgin Media start up screen. Now another team needs to fix that cable but the technician booked my appointment for 28th as per the message i Booking an engineer is easy with Virgin Media. @ericchuang wrote: I received my installation kit for my broadband but I don't have a Virgin Media socket anywhere to install it. Mobile Your Account. on 27-01-2023 17:22. That is a rooftop aerial outlet for Freeview TV. Using a how-to video and clear help guides to upgrade or install your new TV, home phone and broadband service yourself. . Call the pre-installation and delivery team on 0800 052 1734. In some homes there is just a loose cable, looking on the outside it may be possible to see where it enters. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. Tudor. A Virgin Media wall socket is specifically designed to support the company’s broadband and cable TV services, while a regular telephone socket is used to connect a telephone to the telephone line. Thank you for the helpful response. Should’ve checked this before I ordered. A Virgin Media Wall socket is where the magic of the internet comes into your home, directly from Virgin Media, your ISP. called the delivery team and they managed to book a technician for me. I have just recieved my virgin media wifi and TV box for home installation but dont have the correct wall. Wall sockets and no connection. Please help. In some cases, you may only find a cable modem connector being fed into your home or a plastic wall box with Virgin Media branding on it. Explain that you need the ONU PSU for a FTTP/RFoG area - if an engineer is offered to bring / fit it accept that - there have been serious delays in getting them dispatched by post. . Solved: I've just moved into a property and I'm trying to set up my Virgin Fibre broadband. I wanted. 100. Vonage 2nd line. Subscribe to RSS Feed; Mark Topic as New;. Could an engineer be arranged to install please as my account is due to go live today. Use an 11mm spanner, or pliers, to grip the hexagonal part of the connector. If you're happy with this and for the charge we can make the arrangements for you 🙂. Call the pre-installation and delivery team on 0800 052 1734, explain the problems you have had and request a tech visit to fit a proper wall box for you and check out the VM wiring and signal in your home. in Networking and WiFi Sunday; No Virgin Media Wall socket . Browse Virgin Media Virgin Media Community. There were many cable companies that originally built the networks in the early 1990s. Package arrive today and realized I don't have a VM wall socket to. My internal wall socket looks like the below, but I am missing the power supply part (the smaller white box that plugs into the 3 pin socket and attaches via coax to the wall. Choose the best spot for your wifi hub. We can certainly work to get an engineer booked in to get this installed. Failing that phone the Pre-installation and delivery team on 0800 052 1734 explain the situation. Browse. Long story short, I need an engineer to come and re-install the coax from the brown box outside as whichever company supplied the previous tennants internet/phone has cut the virgin media cable outside to install their own cable through the hole. However, I do not have any of the specified wall sockets available. Go to solution. This is a little untidy for my likeing. If you are already an existing customer and want the point moving then there would be a £25 non fault call out charge (it used to be £99) to do the. Plug into the wall socket. Broadband deals; Broadband, TV and phone deals; Broadband and phone dealsOur router was delivered, and we do not have the requisite Virgin Media wall socket for the Hub 4. If you are a fibre customer you might not use a master socket, instead an Openreach Modem. Sadly a lot of sockets get removed from properties, which VM have no knowledge of. I would like to arrange for someone to come and look at it and if possible to move the socket whilst they are here. A Virgin Media wall socket typically has more connections and capabilities than a regular telephone socket. These are the parts I could find, they were screwed into the end on the coaxial cable. Follow these steps to install your virgin Media Broadband, TV and Phone service. AnthonyRaw1986. VM don't use fibre inside the property. I'm at the stage where I need to plug the isolator cable into the Virgin Media wall socket. If there’s already a cable plugged into your Virgin Media wall socket, use the spanner supplied in the box, to remove it. There is this aerial splitter which seems the most obvious place to connect to, but the broadband won’t set up properly, as there is some hardware connection issue. Solved: Previously, I had BT connection so I need a wall socket. Options. Well I can't seem to find anything like that and the closest thing I can find is a. • Connect the power supply to the back of the new box, then switch on at the wall. I have moved house and the previous owner returned the wall socket plug (the white one with green LED) to VM. There should be an omnibox, often brown or gray, on the outside of the premises, try tracing the cable/s from it. Tried looking but can't see a way to book an engineer for this? Thanks. Options. I do not have a Virgin media wall socket and need to book an installation but am a tenant of a property and am having trouble getting the landlord to book it himself as I don't have details like his memorable word for phone use. But I have no Virgin Media Wall socket in my house. I'm trying to setup my Virgin media hub right now and according to the guide, I need to plug my hub into the wall socket. In response to Jonny-M. To be clear here, the phone needs to be directly connected into the Hub itself, so would be need to be placed near your Hub. 6. You should call 150 from a Virgin landline or mobile, or 0345 454 1111, option 2 (Faults) When calling Faults you will hear the automated response asking you to press 1 for the link to online support etc. Hello VLNeedham. If you have a plastic omnibox outside on the wall (where the VM cable comes in from the street) see if you can trace any wires from that into your home. Manage Your Account. Assuming the cable from this box hasn't been cut yes, you can get VM Broadband, however it isn't full fibre, it's called HFC where it's part fibre and part coax cable, hence the screw connector on the wall box: You can unscrew the two screws, remove the panel, and check if there is still a cable running into the wall. Security matters. 30-01-2023 13:36 - edited 30-01-2023 13:51. Push the white cable (from the old Hub) into the back of the new Hub. Up to 3 WiFi Pods if needed. Hi team . Second, you'll likely need a manned installation for your VM services. Virgin Media; My Virgin Media. Hi all, when I signed up for Virgin Media, it said the service was available at my house. A 3m cable will probably suffice, but as suggested it’s probably best to see what the VM engineer seems feasible. Next, connect the power cable. My VM Router is is my office adjacent to hall. You need a small spanner to remove this, then push the provided connector over the exposed end. VM BB TV Landline. Options. Call the Pre-installation and delivery team on 0800 052 1734 if you need a socket for the Hub or TV's connection. Learn more. It's true that. Ordered VM broadband and was recommended by the website to select the self quick install option. Just choose QuickStart when you order, then use what comes in the box to set up your chosen services in your own home. Re: I need a Virgin Media Wall Socket. My Virgin Media App. 4 Connect the powerCall the Pre-installation and delivery team on 0800 052 1734 see if they can help - 5088726Sky Q can use the Virgin Media broadband service over wifi. Subscribe to RSS Feed; Mark Topic as New. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. Luckily whatever these were screwed to uses the same sized thread, so the cable can still screw onto the wall socket and we. Click & Collect. Well I can't seem to find anything like that and the closest thing I can find is a Telewest broadband box at the front of the house. Speed. 1. 12-10-2022 18:51 - edited 12-10-2022 18:59. The Openreach sockets do not work for Virgin Media. SpeedHi, I switched through a comparison site but it didn’t mention that I’d need a Virgin wall socket pre installed! I’ve received my self install kit but obviously only have a phone socket. . Pop the power cable into a nearby plug socket, and turn it on. So our coaxial cable snagged on some furniture and seems to have pulled some bits off the wall socket. 0 Kudos Reply. Luckily, most newer computers have. Virgin offers self-install to properties that have recently had a service. There should be an omnibox, often brown or gray, on the outside of the premises, try tracing the cable/s from it. I've been sent a quickstart kit and have gone to set it up but don't have the wee white virgin media wall socket to plug in the white - 5389817. Options 2 minutes ago Hi everyone, I've received the QuickStart installation kit and got to the first step with plugging into the isolator wall socket. Occasionally only a very short stub of wire is left behind often hidden within. Account - Mobile. com. All the wall sockets I can see are for BT. 0 Kudos Reply. On Volt 350Mbps, Talk Anytime Phone, x2 Mobile SIM only iPhones. Don’t plug the power cable into a wall socket just yet. Virgin Media Wall Socket. Hi, I wanted to move my router from downstairs to upstairs. Or if the other end of the white cable is in a more useful. Can't find a VM wall socket I only have this (will try and post a picture), which leads - 5292896. on 05-04-2023 09:20. There may be a coax cable lurking behind those two blanking plates. Is it possible that part of the cable from the previous user h. I can only find the TV socket. And on the back of the box. We have the quickstart pack but sadly cannot get broadband set up and working. My question relates to the fact that there are 2 Wall Sockets in the property - one on the ground floor and one upstairs. Without the landlord's written consent you must not order a service that results in Virgin Media digging the drive / paths / gardens and drilling through walls at the property. It is likely you will be waiting a few days. on 23-10-2022 13:36. When I searched for my postcode online it showed that there's VM in the house, but I can't seem to find an MV wall socket. You can also check for a loose cable as not all properties have a socket. Options 2 minutes ago Hi everyone, I've received the QuickStart installation kit and got to the first step with plugging into the isolator wall socket. It has two outputs on the left of the wall box. Options. No wall socket to connect. You'll just have to unscrew the terimator cap on the one labelled 'TV' and should be able to plug in your Virgin Media equipment and be up and running in no time. Switched On Families. Don't understand why I would qualify for Quick Start if the property didn't have the right connections?QuickStart, set up and connections. There are 10 types of people: those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal c1a2a285948293859940d9a49385a2. Got my virgin media self install kit but I don't have a virgin socket. Pop them out and see. Threatened "Do this within 12 hours. Hi @bingoman000. The isolator has a terminator cap (marked below) fitted to the open end. Tudor. Re: Wall socket. Virgin Media Community: Broadband: QuickStart, set up and connections: No Virgin Media wall socket; Options. Subscribe to RSS Feed; Mark Topic as New;. TEL1 on the hub should take on your. 1 [or 192. Explain what needs to be done and book an engineer visit. Our quick start kit has been delivered but when setting up there is no wall socket to plug the hun into. 150 from a VM landline or 03454541111. I am so sorry to hear that you seem to be missing a wall socket in the home. Browse Virgin Media Virgin Media Community. They are open 8:00am to 9:00pm Monday to Friday, and 8:00am to 6:00pm Saturday and Sunday. At the moment you have a Sky modem that is serviced by an RJ11 socket, which provides your Broadband from phone line. on 03-12-2022 10:11. Directly from Virgin Media, your ISP, the magic of the internet comes into your home through a Virgin Media wall socket. We appreciate you reaching out to us on here. Insulator and Housing Latest Design Original Equipment 45 Angled Wall Socket with Modular Euro Style White Wall Box for Virgin Media Digital TV & Fiber Optic High Speed Broadband Internet Services New or : Combine media outlets by replacing the cover plate with a module of your choice. Can anyone help? - 5374447. . There should be a screw F socket on the bottom where the cable is now just pushed onto. I recently moved into a new apartment that im renting and chose a bundle with virgin for my broadband services. The speeds and connectivity were misrepresented by Virgin Media and the WiFi was utterly dreadful. Or if the other end of the white cable is in a more useful. Step 2 Plug the cables into the Hub Screw the white cable with the black tab firmly in the Hub. QuickStart, set up and connections. We tried plugging the other cable (Ethernet?) into a wall socket but the router didn’t work. Take the end of the isolator cable with the black band and push it firmly onto the socket of your new Hub. Call the Pre-installation and delivery team on 0800 052 1734. We have a virgin media wall socket with an ethernet port in the wall but no round cable. Tudor. CABLE - today I show you how to set up Virgin Broadband Media HUB and phone. If no luck call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. Reply. If possible, I would like to get rid of this rather ugly white. V6. I take that means there is not a Virgin Media wall socket or coax cable so it becomes a new install from the street. . Home Phone. I'm very sorry to hear you don't have a Virgin Media wall socket in the property. Phone. Networking and WiFi. I am going to send you a private message. Tudor. No virgin media wall socket. Networking and WiFi. Often in flats there is just a coax cable coming out of the wall, if you cannot trace one: Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. Call the pre-installation and delivery team on 0800 052 1734. You then just do this: 1) remove the attenuator from the existing cable, plug it into back of hub. I'm sorry to see that you have not been able to install and use your equipment due to no wall socket being present. Don’t plug the power cable into a plug socket yet. The socket you need will be marked with the Virgin Media logo. VM phone sockets are not used for Broadband services, & as far as new customers are concerned are now obsolete, as the phone service is provided via sockets on the Broadband hub. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. Old Virgin Media box and poor signal. Back a step. I currently reside in a rental property, so I assume that I'll need to get in contact with my landlord first to make sure they're happy about someone coming out to ins. Go to solution. If you had an Ethernet cable and/or a phone cable previously connected, plug those in too. We have a virgin media wall socket with an - 4353656 - 2. Sign in .